Working together to solve problems

SD42 Problem Solving/Appeal Process

In School District No. 42, we believe in working together to support our children. With input from parents, students, staff and community members, the District has developed guidelines intended to help prevent and/or resolve conflict. 

Under Section 11 of the School Act, parents and students have the right to appeal decisions made by Board employees that "significantly affect the education, health or safety of a student." An amendment to the School Act introduced in the spring of 2007 allows parents or students to appeal a decision of a Board of Education made under Section 11 to a Provincial Superintendent of Achievement. The Board has approved a new policy that is accompanied by a procedural bylaw that provides guiding principles for all steps of the appeal process.

School District No. 42's recommended process to follow as a parent/guardian/student in case of an issue or concern:

At any step in the process, parents/guardians/students are encouraged to bring another individual to meetings with the school. This may be a relative, a trusted friend or an "advocate."

STEP 1
Discuss the issue with the person who made the decision or took the action you are concerned about (e.g., classroom teacher). Issues can usually be solved at this level but may involve ongoing dialogue.

If NOT solved

STEP 2
Discuss the issue with the school principal. The principal may involve appropriate resources/personnel as required.

If NOT solved

STEP 3 
Discuss the issue with the Director who is responsible for the zone in which your child's school is located. (Refer to table below.) They can be reached at 604.463.4200.

If NOT solved

STEP 4
Discuss the issue with the Superintendent's designate: 604.463.4200

If NOT solved

STEP 5
Appeal to the Board of Education within 15 days of completion of Step 4. (See School District No.42 bylaw and policy for appeals.)

If NOT solved

STEP 5
Appeal to the Superintendent of Achievement (see Ministry of Education Section 11 appeals process).