Frequently Asked Questions

For more information please go to http://www.apple.com/batteries/

Brightness: Dim the screen to the lowest comfortable level to achieve maximum battery life.  For instance, when watching a DVD you may not neet full brightness if all the lights are down.

Airport Wireless: AirPort consumes power, even if you're not using its features to connect to a network. You can turn it off in the taskbar to save power

Bluetooth Wireless: Same as above, even when you are not using Bluetooth is still consumes power.  You can turn it off in the taskbar to save power

Applications and peripherals: Disconnect peripherals and quit applications not in use.  Eject CDs and DVDs if not currently accessing them.

1. Log into the teacher account
2. Open System Preferences and click on Accounts
3. Unlock the lock in the bottom left corner of the window
4. Click on the "Student" account that you want to reset the password for
5. Click the "Reset Password" button
6. Enter the new password and confirm
7. To finish log out of the Teacher account

If you see a screen similar to this when accessing BCeSIS and you already have Java installed.

To verify the issue - Go To Tools -> Add-ons

On the Plugins page note that the Java Platform has been disabled

To resolve the issue enter   about:config   in the address bar

Click the "I'll be careful, I promise" button to continue

In the search box type in blocklist

Change the extension.blocklist.enabled from true to false by double clicking it

Restart Firefox

To disable the pop-up blocker in Internet Explorer open IE and in the upper right hand corner click on Tools>>Pop-up Blocker>> Turn Off Pop-up Blocker

BCeSIS can occasionally appear to “freeze” where the application is not responding to input
from mouse or keyboard. To aid the user in determining whether BCeSIS is truly in a “frozen”
state, the following things should be considered. If none of the following apply, then it is safe to
conclude that the session is not usable and should be reported to the district help desk for
termination, if desired.

The little black bar is moving on the bottom right of the screen.
This means the session is still active and is continuing to process your request. It is strongly
recommended that you do not terminate this session but, instead, wait for the process to complete.
• The little black bar is moving on the bottom right of the screen BUT there is a
counter displaying, with a numerator over a denominator.
The session is still active but connectivity with the internet was interrupted. Your session will time out
in the current pre-set time, or you may choose to submit a session termination request

The cursor moves but the application does not appear to be responding.
The application may still be active but the screen is not refreshing. Minimize the window
and maximize again to refresh the screen.
When the application window is maximized, if your screen appears with a large gray block (see
illustration next page), this usually means the application is still processing your request and will fully
refresh when finished. This can occur when running large reports or other processes that require more time to complete.

If the process you had requested takes excessively longer than would normally be expected, your
session may indeed be frozen and you may choose to submit a session termination request.
• The buttons and data on the screen appear grayed out.
This occurs when you click on a button on the screen you are working on, causing a second screen
or window to display – but the second (now active) window does not display on top. When this
happens, all the functionality in the original screen you were working on becomes temporarily inactive
as the application waits for you to complete your work in the second screen/window.
This is not a frozen session. If your screen has grayed out buttons and data fields, go to the Window
menu (see illustration on next page) and click on the selection at the bottom of the list to bring up the
currently active screen/window.

Open up IE8 and if protected mode is showing as on

In the upper right hand corner click on Tools then click on Internet Options

Uncheck the Enable Protected Mode box, restart Internet Explorer

You will now see that the Protected Mode is now showing as off

A “direct to the BCeSIS Level 2 Service Desk” session termination request form is now publicly accessible on the ISW > District Collaboration Centre > BCeSIS Session Termination Request. This new feature is available Monday to Friday between the hours of 3:30 – 7 p.m. local time, excluding holidays. The form allows you to submit a session termination request directly to the BCeSIS L2 Service Desk when local support may not be available to assist you.

When the new form opens, illustrated below, the grayed out fields will be populated with information captured automatically from your workstation. The entry fields and Request BCeSIS Session Termination button will only be active during the hours when the service is available.

In the fields provided, enter your full name, your BCeSIS username and the name of the L1 person to whom the request would normally be sent: Norma Mason.Next, select the appropriate location of your BCeSIS workstation, and choose (SD42) Maple Ridge - Pitt Meadows from the drop down list. When you click on the Request BCeSIS Session Termination button, which will only be available during the local times indicated on the form, an e-mail will be sent to the Service Desk, and a confirmation notice of this will display. When the L2 Service Desk receives the email, they will process the request and notify the L1 support person identified above.

For Windows XP

For Windows Vista and 7

For Mac OS X

Phone Continuing Education at 604.466.6555 to make an appointment with a Academic Advisor. It may be determined that the Adult Grad program is a better fit.

There is $30 fee per semester for all students. (No tuition fee for any student, regardless of age or grad status). A book deposit is also required for most courses (they range from $50 - $100). Book deposits are 100% refundable when books are returned.

Phone Continuing Education at  604.466.6555 to make an appointment with an Academic Advisor)
 

Phone Continuing Education at 604.466.6555 to make an appointment with a Academic Advisor. It may be determined that the Adult Grad program is a better fit.

There is $30 fee per semester for all students. (No tuition fee for any student, regardless of age or grad status). A book deposit is also required for most courses (they range from $50 - $100). Book deposits are 100% refundable when books are returned.

Phone Continuing Education at  604.466.6555 to make an appointment with an Academic Advisor)
 

There are two ways to get around the problem.

1. Switch web browsers, Firefox does not have this issue.

2. Click on open as webpage, then click the attachment name at the top of the page.

 Exchange 2010 is an e-mail service, while Outlook is the Microsoft Windows client to access the Exchange service. This e-mail client is designed for use with Exchange and provides full functionality. Other clients can be used, including Mac Mail, but they only provide access to email, and not calendaring. (Outlook Web Access provides the email/calendaring experience via the web.) 

You can access the Outlook Web Access interface by visiting this website: https://exchange.sd42.ca

1. Empty your Deleted Items folder, when you delete from your inbox it goes to your Deleted Items box where it then needs to be deleted to remove it from your mailbox count.
2. In Outlook 2007, 2010 and 2011 you can search for large emails that will be taking up a lot of space.  Under Search Folders you can click on the Large Mail folder to find those emails. Alternatively in each folder that you have you can click on the Size column and it will sort the emails by size. If you no longer need the email then simply delete it. If you will still need the email then save the attachement to your computer and then remove the attachement from the email to reduce the size.
3. Sort your emails by sender to see if there are a large number of emails that are from mailing lists, promotions or other sources where you can delete all of them at once (don't forget to empty your Deleted Items bin afterwards).
4. Go to your oldest emails and determine if you still need them, if you do not still need them then delete them.

 You might be running in cache mode. Cache mode downloads a copy of your email to your Outlook client so that it is available to you even if you are off-line. To know if you are connected or off-line, look at the icon in the bottom right of your Outlook window. Connected indicates that you are communicating with the Exchange server. Disconnected and Offline mean you are not online. You will know that you are in cache mode if Outlook displays "folders up to date" or "last updated" information on the bottom right, just to the left of the connection information. 

You can recover items that you have emptied from the Deleted Items folder within the past three days. After that, deleted items are removed from the system. To recover Deleted Items, go to the Tools menu and select “Recover Deleted Items…”. The process takes about a minute as it connects to the Exchange server to attempt recovery. Once it has finished, it will display all recoverable items in a list.

For your School District account, the Domain is always 'mrpm' and user name is always your ‘username’. Therefore, John Smith would put mrpm\john_smith in that field

If you are logging into Outlook Web Access using Internet Explorer then you don’t need to provide the domain when logging in. The username alone is adequate. However, all other web browsers require that you include the domain and username when logging in.

 A standard mailbox is 2GB. 

The service currently uses Sophos PureMessage for spam filtering and virus detection. Sophos tags mail suspected as spam, but it is up to you to set up rules for filtering tagged messages. Instructions on how to do this can be found at Spam Filtering.

 Yes. By selecting the Deleted Items folder you have additional options available to you through the Tools menu, including Empty "Deleted Items" folder and Recover Deleted Items? 

 No, deleted mail is not automatically purged from your mailbox. You can empty your "Deleted Items" folder by right clicking the Deleted Items folder and selecting Empty "Deleted Items" folder or you can go to the Tools menu and select Empty "Deleted Items" folder from there. 

 You can recover items that you have emptied from the Deleted Items folder within the past three days. After that, deleted items are removed from the system. 

 Because Exchange meeting invitations are in the standard .isc format, invitations from other systems using that format can be recognized and automatically accepted by Outlook. Likewise, meeting invitations sent from Exchange can be accepted by users of other .isc-compliant calendar systems, like iCal on the Macintosh. Just remember that meeting information from different systems becomes unlinked from the system that originated it and looks just like an activity you set up yourself. 

 You should see an attachment containing the meeting proposal. If you open it, you should have the option of adding it to your calendar. 

 You can invite anyone to a meeting. They will receive the meeting invitation via a standard email message. The difference you will notice is that you will not be able to determine if a non-Exchange user is free or know if they accept. The same is true for Exchange users on another Exchange system, such as Forestry's Exchange server. 

 You can have daily, weekly or monthly views of your Calendar. In the Exchange Webmail interface, you will notice buttons for 1 day, 7 day and 31 day views. If you are using Outlook, these options are available in the View drop down menu after clicking on the Calendar section. 

 If you're a District employee you already have one. 

No, Kurzweil 3000 does not perform voice recognition. However it does work in conjunction with Dragon, Naturally Speaking

At this time Kurzweil 3000 does not work on the iPad

Whenever possible, locate reading material in a supported electronic format which may eliminate the need to scan
Use the highest quality source material possible (no pen/pencil marks, smooth and flat, free of smudged text, etc...).
Avoid scanning newsprint.
Close the lid of the scanner completely.
Save often while scanning.
Scan material in logical segments (chapters) versus an entire book to avoid extremely large files.
Test the quality of scanned material before continuing the entire process (Is the primary text reading well? Does the material read in order for the most part?).
Try scanning in both black/white and color to determine which provides the best results.
When necessary, adjust scan settings in the Tools>Options>Scanning menu.
Try a different OCR (optical character recognition) engine.
Adjust the brightness of the scan.
You can even adjust the scanning language to support English Language Learners (remember, Kurzweil 300 includes: English, French, German, Italian, and Spanish voices).
Zone Edit to correct reading order.
Back up your scanned materials to another location .

It is important to recognize that PDFs can come in a variety of configurations (image, text, locked). This understanding is integral when deciding how best to work with PDFs. Here is a table to help describe the features of each PDF type and its accessibility to Kurzweil 3000.

Kurzweil 3000 for Windows is designed to work with scanners that meet the TWAIN standard for image capture devices, which includes the vast majority of scanners available today. If you buy a flatbed scanner that is marked with the TWAIN logo you should have no trouble using that device with Kurzweil 3000 for Windows.

Virtual Printing is a function of Kurzweil 3000 Professional Color and Black & White Editions for Windows that allows any electronic document that you could print on paper to be virtually printed into the KES file format for use in Kurzweil 3000. It is a very simple process to undertake. On your computer with Kurzweil 3000 Professional installed, open the document you wish to convert to Kurzweil 3000 format, within your File Menu choose Print, when the Print Dialog box opens, simply change printers from your standard paper based printer to the KESI Virtual Printer, then click print. The remainder is automatic and your file will open in Kurzweil 3000, converted, and ready to read!

You would choose to Virtual Print a document for three, or more, reasons:
The document is in a file format that Kurzweil 3000 cannot read directly within the program. (E.g.-A PDF image file)
The document is one that you would like to annotate using Kurzweil 3000 Study Skills tools or share with others using Kurzweil 3000
It is a document that requires answers to questions that will distort the original document with their completion and/or the document contains text that could easily be deleted in its current format.
There are many other reasons to Virtual Print a document. It is important to remember that this process converts the file into the KES format, which limits the ability to edit the source material, but provides the opportunity to apply the entire Kurzweil 3000 toolset and features to understanding the material or completing an important task.
A common example for the use of Virtual Printing is a teacher created test that includes fill-in-the-blank or essay responses that has been created in MS Word for which the teacher does not want the student to edit the questions or format.

The KESI Taskbar is a utility that installs with any edition of Kurzweil 3000 for Windows. It can be found in the lower right hand taskbar area of your Windows taskbar. If you do not see it after installation, try right clicking your taskbar and turning it on in the Toolbars menu (you may need Administrator privileges). Once installed, the KESI Taskbar is easy to use. Simply copy/paste or drag/drop text into the tool and it will read your material aloud to you. This is very useful when you do not have the time to convert an entire document or Kurzweil 3000 Professional is not available. Any text you can copy, the KESI Taskbar can read. Other options in the KESI Taskbar include: reading speed, reading voice, and dictionaries.

• .rpmsg
• .xlsx
• .xlsm
• .xlsb
• .tiff
• .pptx
• .pptm
• .ppsx
• .ppsm
• .docx
• .docm
• .zip
• .xls
• .wmv
• .wma
• .wav
• .vsd
• .txt
• .tif
• .rtf
• .pub
• .ppt
• .png
• .pdf
• .one
• .mp3
• .jpg
• .gif
• .doc
• .bmp
• .avi
• image/jpeg
• image/png
• image/gif
• image/bmp

Yes, Macs can access Outlook Live student e-mail accounts via either Firefox or Safari. For Safari users, a lighter version with minimal reliance on JavaScript is used, but with the same 10GB of storage that everyone else gets. Firefox 1.5 users on the Mac will experience heavy use of JavaScript, as will users of Internet Explorer.

To forward mail from Outlook Live to another email address you will need to complete 2 steps:

1. Login to Outlook Live
2. In the upper right hand corner click on options
3. Once in options on the left hand side click on the option "organize email"
4. Click New
5. In the first drop down box option "When the message arrives, and:" the option/drop down box should be [Apply to all messages]
6. The second drop down box option "Do the Following" the option/drop down box should be redirect the message to... Once this option is selected a new window will appear. At the bottom where it says "To ->" Enter in the email address you want all your mail to be forwarded to
7. Once that is entered just click ok and then save and your forward has been added

1. Sign in to Windows Live Messenger using your Live@edu account.
2. Click 'Contacts' and click Create a group'. (The 'Create a group' dialog box appears.)
3. In the 'Enter a group name' box, enter the appropriate group name.
4. Select the appropriate members.
5. Click the 'Save' button

firstname_lastname@edu.sd42.ca (if there is more than one student with the same name then a number will be appended after their lastname)

What is my Live@edu password?

There are 3 easy ways to change your password

1) Go to https://password.sd42.ca

• Click on Enroll into SSRPM
• Enter in your Domain username and password (your domain username is your BCeSIS ID #), click Continue
• From the drop down menus choose 3 questions and provide answers for them and confirm the answers, then click Enroll

• Now if you forget your password you can go to https://password.sd42.ca and click on Reset your password
• Enter in your Domain username (your domain username is your BCeSIS ID#)

• Enter in the answers to the 3 questions that you created
• Enter in your new password and confirm and click on Reset Password

Please note there may be 15 minute delay as your password is synced to your school

2) From a domain joined PC (Must be done while on the district network)

• Hit Ctrl-Alt-Del
• Choose the change password option
• In the Old Password field type in your current password
• In the New Password field type in your new password and then confirm it
• Click on the arrow

3) From a domain joined Mac (Must be done while on the district network)

• Open up System Preferences
• Click on Accounts

• Click on the Change Password button

• In the Old Password field type your current password
• In the New Password field type in your new password and verify
• Click on the Change Password button

Your username is everything that appears before the @ sign in your email address. eg john_smith

No.

Yes changing your Live@edu password will change your password on other SD42 systems.

You can access your Live@Edu account by clicking HERE.

With Outlook Live you get 10GB of free space to store your emails.

The maximum size limit for email attachments is 20MB. You can also use the SkyDrive to share documents. For large documents, this is recommended as an alternative to email.

Most web browsers support the Outlook Web application that you use to access your Live Account. If you use a browser that doesn't support the full feature set, Outlook Web App will open in a light version. For further details, visit Microsoft's Outlook Web App Supported Browsers knowledge base entry.

No, Microsoft will not read your email. See Microsoft’s statements on this at: Privacy Statement Highlights and Full Privacy Statement

1. Sign in to Windows Live Calendar using your Live@ edu account. (The 'Calendar' screen appears.)
2. Select the appropriate event.
3. Click 'Delete'. (The message box appears.)
4. Click the 'Delete' button

No, we don't share or sell any contact information unless you opt in. This is covered in Microsoft' comprehensive privacy and disclosure policies which are available not only to Microsoft Live@edu participants but to all users of Microsoft's online services. See www.microsoft.com/privacy

Once a student has deleted an e-mail, it resides in the trash or recycling folder for approximately one day or more. After that, the e-mail is deleted from the servers and cannot be restored.

Data stored on Windows Live is NOT backed up. We recommend that you maintain a backup of your critical documents manually.

1. Sign in to Windows Live Messenger using your Live@edu account.
2. Click 'Contacts' and click 'Add a contact'. (The 'Add a Contact' dialog box appears.)
3. In the 'Instant Messaging Address' box, enter the appropriate e-mail address.
4. Enter the appropriate information.
5. Click the 'Add contact' button.

1. Go to Windows Live Spaces page.
2. Sign into your Live@edu account.
3. Click 'Customize your space'. (The 'Welcome to your space' screen appears.)
4. Click 'Add a list'. (The 'List' screen appears.)
5. Select the appropriate list type, for example, select 'Math'.
6. In the 'Title' box, enter the appropriate list name.
7. In the 'Description' box, enter the appropriate description.
8. Click the 'Save' button. (The list gets created.)
9. Enter the appropriate items in the list.
10. Click 'Next'.
11. To return to the main space page, click the name of the space.

1. Go to the Office Live Workspace page.
2. Sign into your Live@edu account.
3. Click the appropriate list that you want to export.
4. On the toolbar, click 'Export to Excel'. (The 'File Download' dialog box appears.)
5. Click the 'Open' button

1. Sign into Outlook Live using your Live@edu account.
2. Click 'New'.
3. On the 'Message' toolbar, click 'Options'. (The 'Message Options' dialog box appears.)
4. From the 'Importance' drop-down list, select the appropriate option, for example, select 'High'.
5. Click 'OK'

1. Sign into Windows Live Calendar using your Live@edu account. (The 'Calendar' screen appears.)
2. Click 'Add a new calendar'. (The 'Add a new calendar' screen appears.)
3. In the 'Name' box, enter the appropriate calendar name.
4. In the 'Description' box, enter the appropriate description.
5. Click the 'Save' button.

1. Go to the Office Live Workspace page.
2. Sign into your Live@edu account.
3. In the left pane, click 'Documents', and click the appropriate document.
4. Click 'Comment'. (The 'Comment' pane appears.)
5. Enter the appropriate comment.
6. Click the 'Add Comment' button.

1. Go to the Office Live Workspace page
2. Sign into your Live@edu account
3. In the left pane, click 'Documents'
4. Click 'New' and click 'Note'
5. In the 'Title' box, enter the appropriate name
6. Enter the appropriate text to the note
7. Click 'Save'
8. Click 'Close'

1. Go to Windows Live Spaces page
2. Sign into your Live@edu account
3. Click 'Customize your space'. (The 'Welcome to your space' screen appears)
4. Click 'Add blog entry'. (The 'Blog' screen appears)
5. In the 'Title' box, enter the appropriate title
6. From the 'Category' drop-down list, select the appropriate category
7. Enter the appropriate content for the blog entry
8. Click 'Publish entry'

1. Go to the Office Live Workspace page.
2. Sign into using your Live@edu account.
3. In the left pane, click the appropriate document.
4. Click 'Add Document' and click 'Single Document'. (The 'Choose File' dialog box appears.)
5. Select the appropriate file.
6. Click the 'Open' button.

1. Go to the Office Live Workspace page.
2. Sign into your Live@edu account.
3. In the left pane, click 'Deleted Items'.
4. Select the check box next to the appropriate document that you want to restore.
5. On the toolbar, click 'Restore'

Yes, instructions on chat are available HERE.

Find out more about Live@edu and its features by clicking HERE.

• Check Microsoft's help atOutlook Help
• Ask Microsoft a question in ForumsOutlook Live Answers - login at the top right of the page then scroll down to bottom right and click “Ask a Question in the Forums”
• Check the status of the Live@edu service at Service Status
• For assistance with other features of your live@edu account (sky drive, office live, spaces, etc.), contact Microsoft Help

1. Go to the Windows Live SkyDrive Web site.
2. Sign into your Live@edu account.
3. Click 'Add files'.
4. Select the appropriate folder, where you want to save files.
5. Click the 'Browse' button. (The 'Choose file' dialog box appears.)
6. Select the appropriate files.
7. Click the 'Open' button.
8. Click the 'Upload' button

1. Go to the Windows Live SkyDrive Web site.
2. Sign into using your Live@edu account.
3. Click 'Create folder'.
4. In the 'Name' box, enter the appropriate folder name.
5. From the 'Share with' drop-down list, select 'Just me'.
6. Click 'Next'.
7. Click the 'Browse' button. (The 'Choose file' dialog box appears.)
8. Select the appropriate file and click the 'Open' button.
9. Click the 'Upload' button

1. On the Live@edu inbox page, locate the icon to the left of your username in the left-hand menu.
2. Hover your mouse cursor over the icon or username - a message showing the amount of mailbox space used will appear.

Large emails (with attachments) should be deleted first as they take up more space.

1. On the Live@edu inbox page, click on the Arrange by text that is shown above your inbox contents.
2. From the popup menu that appears, tick the size option - your emails will then be re- ordered so that those with the largest file size appear at the top of the list.
3. Delete emails that are no longer required.

You can add photos and files to a folder when you create it, and also add more photos and files later. You can use the Windows Live SkyDrive standard upload page to add up to five photos or files to a folder at one time, or install the Windows Live Upload Tool if you want to upload more than five photos or files to a folder at the same time.

Add photos or files to a folder by using the standard upload page

1. Sign in to the Windows Live SkyDrive website with your Windows Live ID (The e-mail address and password that you use to sign in to Windows Live programs and services such as Windows Live Hotmail and Windows Live Messenger; Microsoft services such as Xbox LIVE, MSN, and Office Live; and other places where you see the Windows Live ID logo.) , and then click All folders
2. Click the folder that you want to add files to
3. If the folder you want to add a photo or file to is in the Documents section, click Add files. -or- If the folder you want to add a photo or file to is in the Photos section, click Add photos
4. If the Drop files here box appears, under the box, click standard upload page
5. Click Browse, and then browse to and select the photo or file that you want to add. If you want to upload more than one photo or file at a time, repeat this step to select a different photo or file in each box
6. Click Upload. Don't close or navigate away from the upload page until your photos or files have finished uploading

Add photos or files to a folder by using the Windows Live Upload Tool

1. Sign in to the Windows Live SkyDrive website with your Live@edu account, and then click All folders
2. Click the folder that you want to add files to
3. If the folder you want to add a photo or file to is in the Documents section, click Add files. -or- If the folder you want to add a photo or file to is in the Photos section, click Add photos
4. If you haven't already done so, install the Windows Live Upload Tool
5. Do one of the following
   • In Windows Explorer, browse to and select the photo or file, and then drag it to the Drop files here areaarea
   • Click Select files from your computer or Select photos from your computer, browse to and select the photo or file, and then click OpenOpen
   • If you're uploading to a Photos folder and you want to upload photos that already exist in one of your Windows Live albums, click Add from an online album. Click an album, select the photos that you want, and then click DoneDone
   • If you're uploading photos, on the Photo upload size list, select the size that you want. Larger sizes have better photo quality but take up more storage spacepace
6. Click Upload. Don't close or navigate away from the upload page until your photos or files have finished uploading

When you create a folder on Windows Live SkyDrive, you choose who can access it and the photos and files that you store in it. To change the permissions (A setting that lets you limit who can see and download files from your folders.) for an existing folder:

1. Sign in to the Windows Live SkyDrive website with your Live@edu user account), and then click All folders.
2. Click the top-level folder (A folder that appears in the Documents, Favorites, or Photos sections on the Windows Live SkyDrive home page.
3. Click More, then click Edit permissions.
4. Do one of the following:
   • To change the folder to a public folder (Anyone on the Internet can view photos and files in this top-level folder, but only you can edit the photos and files.), in the Public and networks section, select the Everyone (public) check box.
   • To change the folder to a shared folder (Only you and people that you select can view photos and files in this top-level folder. For each person that you allow to access the top-level folder, you can assign the role of reader or editor.) , do one or more of the following:
     • To share the folder with everyone in your Windows Live network (A group of people someone communicates and shares with on Windows Live. Someone's network includes people they've added to their profile, to their Messenger contacts, or both. People in someone's network can see information about their latest activities in the what's new list, and may see other information, depending on permissions settings.) , in the Public and networks section, select the My network check box.
     • To share the folder with everyone in your Windows Live extended network (The people in your network on Windows Live-your Windows Live Messenger and profile contacts-plus the profile contacts of the people in your network.) , in the Public and networks section, select the My network check box, and then select the My extended network check box.
     • To share the folder with an entire category (A group of your contacts such as friends, family, or co-workers. You can restrict access to parts of your profile information to a category or categories of friends.) in your contact list (A list that contains the name and e-mail address of each of your contacts.) , in the Categories section, select the check box next to the name of the category.
     • To share the folder with people who aren't on your contact list, in the Individuals section, in the Enter a name or e-mail address box, type the e-mail addresses of the people that you want to share with. Separate each e-mail address with a comma.
     • To share the folder with people on your contact list, in the Individuals section, click Select from your contact list, and then select the check boxes next to the contacts who you want to share the folder with.
     • If you've previously sent a link to the folder and allowed recipients to view the folder without signing in with their Windows Live ID, clear the Don't require recipients to sign in with Windows Live ID check box to require them to sign in before they can view the folder again.
   • To change the folder to a personal folder (Only you can view or edit files in this top-level folder. You can use personal folders to store private files.) , click Clear these settings.
5. In the permissions list next to each check box that you've selected, select Can view files or Can add, edit details, and delete files. For shared folders, each person that you selected receives an e-mail with the address of the folder, inviting them to sign in with their Windows Live ID. If they don't have a Windows Live ID, they're prompted to create one before they can access the folder.
6. Click Save.

1. Go to Windows Live Spaces.
2. Sign in using your Live@edu account.
3. Click the 'Options' button and click 'Permissions'. (The 'Permissions' screen appears.)
4. Select the appropriate check box, for example, select 'Everyone (public)'.
5. Click the 'Save' button.
6. Click 'View your space'.

1. Go to the Office Live Workspace page.
2. Sign in using your Live@edu account.
3. In the left pane, click the appropriate workspace that you want to share.
4. Click 'Share'. (A 'Sharing' pane appears.)
5. In the 'Editors' box, enter the appropriate e-mail addresses.
6. In the 'Viewers' box, enter the appropriate e-mail addresses.
7. Click 'Send'

1. Log into your Outlook Live account. Click on "Options" located in the upper-right corner of the screen
2. On the next screen, click on "Block or Allow" located in the left-hand column
3. Locate the "Safe Senders and Recipients" section under Junk E-Mail Settings. In the text box, enter the name of the domain you want to designate as safe (for example, ccri.edu, and click the + on the right-hand side of the text box to add the domain to the list of Safe Senders
4. The domain you entered will now be listed as a Safe Sender

Go HERE

Keys to password strength: length and complexity

An ideal password is long and has letters, punctuation, symbols, and numbers

• Whenever possible, use 14 characters or more

• The greater the variety of characters in your password, the better

• Use the entire keyboard, not just the letters and characters you use or see most often

Create a strong password you can remember

There are many ways to create a long, complex password. Here are some suggestions that might help you remember it easily:

Test your password with a password checker

A password checker evaluates your password's strength automatically. Try a secure password checker

Protect your passwords from prying eyes

The easiest way to "remember" passwords is to write them down. It is okay to write passwords down, but keep them secure

Common password pitfalls to avoid

Cyber criminals use sophisticated tools that can rapidly decipher passwords

Avoid creating passwords that use:

• Dictionary words in any language

• Words spelled backwards, common misspellings, and abbreviations

• Sequences or repeated characters. Examples: 12345678, 222222, abcdefg, or adjacent letters on your keyboard (qwerty)

• Personal information. Your name, birthday, driver's license, passport number, or similar information

The SD42 Portal is our new one stop access to District Webmail, District Intranet, MySites and your Home folder.  By going to the SD42 Portal page and logging in with your domain account you will have access to these services without needing to log in to each seperate service.

Go to https://mail.sd42.ca and you will see the following, click on Yes

If you are on a PC you will see this alert, click on Trust this site: Always and then click Trust

If you are on a Mac you will see this alert, click on Allow all applets from "mail.sd42.ca" with this signature and then Allow

You will then be directed to the SD42 Portal log in page.  Enter in your email username and password  in the form of firstname_lastname/password

Your SD42 Domain username/password are firstname_lastname/email password.

Passwords must contain at least 7 characters, have an upper and lower case and a number.  Also your password cannot contain your name nor can you reuse your previous two passwords

Providing you have been granting access your domain password will grant you access to:

• SD42 Portal
• Email account
• Intranet
• My Sites
• Helpdesk
• Moodle
• Timesheet entry
• Instant messaging and A/V conferencing through Lync or Communicator

There are 3 easy ways to change your domain (email) password

1) Through your district webmail

• Go to https://mail.sd42.ca and log in
• Go to Options in the top right corner and select Change Password

• Type in your current password
• Type a new password in the New Password field and confirm it
• Click on the Save button in the bottom right corner

2) From a domain joined PC (Must be done while on the district network)

• Hit Ctrl-Alt-Del
• Choose the change password option
• In the Old Password field type in your current password
• In the New Password field type in your new password and then confirm it
• Click on the arrow

3) From a domain joined Mac (Must be done while on the district network)

• Open up System Preferences
• Click on Accounts

• Click on the Change Password button

• In the Old Password field type your current password
• In the New Password field type in your new password and verify
• Click on the Change Password button

1. In the Lync main window, in your Contacts list, double-click a contact’s name
2. When the conversation window opens, click the Share menu
   
3. Choose which monitors to share.

   Note: whenever you are sharing or presenting, a bar at the top of the window will display :”You are sharing”.
   

1. In the Lync main window, in your Contacts list, hold down the Ctrl key, and then click the contacts that you want to call
2. Right-click any one of the selected contacts, point to Start a Conference Call, and then click Lync 2010

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1. With Microsoft Lync open, click the Gears Icon on the right-hand side to automatically open the Options dialog box or click and select Tools then Options
   
2. Click Personal from the left-hand panel
   Note: The Microsoft Lync Options dialog box for Personal displays on the right-hand side.
   
3. Deselect Automatically start Lync when I log on to Windows and Show Lync in foreground when it starts under the My account section
4. Click OK
   Note: Under the section titled Personal information manager, you have the option to make changes to your presence status (which by default is based on your Outlook calendar) and how you want to save your message conversations. Make any desired changes and click OK.

When using a Mac, you must install and use Communicator 2011 for Mac, which is fully-compatible with MS Lync 2010.

You can download MS Lync 2010 or Communicator 2011 for Mac from www.sd42.ca/helpdesk_lync

Your Communicator 2011 client may not have the latest updates installed. Update 13.1 will add the desktop sharing feature and is available through the Microsoft AutoUpdate program, which automatically keeps Microsoft software up-to-date. You can access AutoUpdate by starting a Microsoft Office program and selecting Check for Updates on the Help menu. For more details about this update, visit http://support.microsoft.com/kb/2476505.

You can find plenty of information on using and customizing your Communicator by visiting the Communicator Help page.

You log in using your Domain (email) username and password.

1. Sign on to Lync 2010
2. Click options and select Meet Now

   

3. Select your desired meeting audio
4. Click OK
5. Click Invite by Name or Phone Number or Invite by Email
   
   Note: to select multiple contacts, hold down the Ctrl key, and then click the contacts.

Supported operating systems include Windows 7, Windows XP SP3, and Mac OS X (10.5.8 or later) with Intel-based processor.

Yes due to limited file storage you can not store any media files such as photos, music or videos on your H: Drive.  To ensure that your media files are protected please back them up regularly to a USB flash drive

The I: Drive is the usual designation for a school or department share and is restricted to those individuals that have been granted access.  The amount of data that can be stored varies by share and must be configured by the IT Department.  Please create a Helpdesk ticket to either create or grant access to a school share

Schools shares are created on an as needed basis, please check  with the IT Helpdesk to determine if there is a share available at your school

Your H: Drive is a directory automatically created for you and accessible only by you on your school's file server. 

The H: Drive on your computer is setup to automatically connect to your Home Directory on your school's file server when you log into your computer.  You have to be on your schools network to be able to access your home directory, if you need access to these files from home then please create a Helpdesk Ticket to have Tech configure you for Offline access to your files

Your files on your H: Drive are automatically backed up weekly to the DEO and the backups are kept for 30 days.  This means that if you delete or lose a file from your H: Drive then you can create a Helpdesk ticket to retrieve your files from a backup

You can store 100MB of data on your H: Drive

Please go to http://helpdesk.sd42.ca and create a ticket to have a Tech come and help you.

Go to System Preferences, Print and Fax from the Default Printer pop-up list, choose the name of the printer. You will now see “Default” after the name of printer on the left side.

You will need to download and install a 3rd party utility like CutePDF, this will install a virtual PDF printer on your computer. Now when you need to print (convert) a document to a PDF simply choose this printer to print to and it will convert it to a PDF and save it where you tell it to.

Go to Control Panel, Devices and Printers right click on the printer and select Set as default printer. You will now see a check box next to it indicating that it is the default printer.

Email uses your Windows Active Directory password. You can change this password via Outlook Web Access. After you log in, go to the Options section, scroll down to the bottom and you will see a Change Password button. If you have forgotten your email password then you will need to contact the IT Help Desk to have it reset.

Change the resolution on the laptop to 1024 x 768 as this is a best one size fits all resolution.